Return Policy

Return Policy

At Zac Freezy, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and hassle-free return process. Please review our return policy below.

1. Eligibility for Returns

  • Time Frame: You have 30 days from the date of delivery to return eligible items.
  • Condition: Items must be returned in their original, unworn, unwashed condition with all tags and packaging intact.
  • Exclusions: Final sale items, gift cards, and any customized products are not eligible for returns.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at zakaria.aajou@outlook.be with your order number and reason for the return.
  2. Approval: Once your return is approved, we will provide you with instructions on how to send the item(s) back to us.
  3. Shipping: You are responsible for the return shipping costs unless the item received was incorrect or defective.

3. Refunds

  • Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.
  • Refund Method: Refunds will be issued to the original method of payment. Please note that depending on your payment provider, it may take additional time for the refund to appear on your statement.
  • Non-Refundable Costs: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

4. Exchanges

If you need a different size or color, we recommend initiating a return for a refund and then placing a new order for the desired item. This ensures faster processing and availability of stock.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at zakaria.aajou@outlook.be. We will arrange for a replacement or a full refund, including shipping costs.

6. Return Address

You will be provided with the appropriate return address once your return is approved. Please ensure that the package is securely packed to avoid any damage during transit.

7. Contact Us

If you have any questions regarding our return policy, please reach out to us at zakaria.aajou@outlook.be. We are here to assist you and ensure a smooth return process.