FAQs

  1. What materials are products made of?
    Zac Freezy products are crafted from high-quality materials such as 100% cotton, premium blends, and durable weather-resistant fabrics to ensure style, comfort, and long-lasting wear. Each product description includes specific material details.

  2. How do I care for my clothing?
    To maintain the quality of your items, follow these care instructions:

    • Machine wash cold with like colors.
    • Use a mild detergent.
    • Avoid bleach.
    • Lay flat or tumble dry on low.
    • Cool iron inside out for delicate designs or prints.

  3. What is shipping policy?

    • Orders are processed within 1-2 business days.
    • Domestic shipping typically takes 3-5 business days.
    • International shipping times vary based on location.
    • A tracking number will be provided once your order is shipped.

  4. What is your return policy?

    • Returns are accepted within 30 days of delivery.
    • Items must be unworn, unwashed, and in their original condition with tags attached.
    • Sale items are not eligible for returns or exchanges.
    • To initiate a return, contact us at @zac_freezy with your order details.

  5. How can I exchange a product?
    To exchange an item, contact; @zac_freezy with your order number and the item you’d like to exchange it for. Exchanges are processed upon receiving the original product in its original condition.

  6. How do I contact Zac Freezy for support?
    For any questions or assistance, email us at @zac_freezy and we’ll get back to you within 24-48 hours.

  7. Do you ship internationally?
    Yes, Zac Freezy ships worldwide! International shipping times and costs vary by destination. Customs fees may apply and are the responsibility of the customer.

  8. What payment methods do you accept?
    We accept major credit cards, debit cards, and secure payment options like PayPal to ensure a seamless checkout experience.

  9. How can I stay updated on new products and promotions?
    Sign up for our newsletter on our website to get the latest updates on new arrivals, exclusive promotions, and special offers.

If you have additional questions, don’t hesitate to contact us We’re here to help!